Just Let Me Talk to a Human Being!
Have you ever experienced the annoying situation, where you have to go through a series of computer enabled IVR options to reach an actual...Read More
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Are You Limiting the ‘Freedom of Replying’ of Your Customers?
Everyday, we get many emails from companies with the reply path set to “do-not-reply” or “no-reply” email addresses. When I receive emails w...Read More
Delighting the Customer is Not Just Enough
I recently watched this YouTube tube video , of a workshop session held in Singapore by Ron Kaufman . As typical for Ron Kaufman, the video ...Read More
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